Privacy Policy
Last updated: November 11, 2026
At Lumdry, we value your privacy and are committed to being transparent about how your personal information is collected, used, and protected.
This Privacy Policy explains our data practices when you visit our website, interact with our services, or purchase products from our online store.
1. About This Privacy Policy
This policy describes the types of personal information we collect, how we obtain and process that information, the parties with whom it may be shared, and the choices available to you regarding your data.
By visiting our website or using our services, you acknowledge the practices described in this Privacy Policy.
If any provisions of our Terms of Service conflict with this Privacy Policy regarding personal information, this Privacy Policy will govern those matters.
2. Personal Information We Collect
Personal information refers to data that identifies you or can reasonably be connected to your identity.
Information that has been fully anonymized or modified so that individuals can no longer be identified is not considered personal information under this policy.
Depending on how you interact with Lumdry, we may collect the following information:
Contact Information
Your name, email address, telephone number, billing address, and shipping address.
Payment Details
Payment card information, banking details, and other information required to complete transactions.
Account Information
Your username, password, account settings, preferences, and other information associated with your customer account.
Shopping Activity
Products you browse, items added to your shopping cart, completed purchases, previous orders, and return requests.
Customer Communications
Messages, inquiries, feedback, and other information you provide when communicating with our support team.
Device & Technical Information
Your IP address, device type, browser information, and related technical data.
Website Activity
Information about your interactions with our website, including pages visited, links clicked, browsing patterns, and navigation activity.
3. How We Obtain Your Information
We collect personal information through several sources.
Information You Provide Directly
This includes information submitted when you place an order, register an account, contact customer support, or otherwise interact with our website.
Automatically Collected Information
When you visit Lumdry, certain technical and browsing information may be gathered automatically through cookies and similar technologies.
Service Providers
We may receive information from Shopify, payment processors, shipping providers, and other companies that help us operate our business.
Business & Marketing Partners
We may also obtain relevant information from advertising partners, marketing providers, and other businesses with which we collaborate.
4. How We Use Your Personal Information
We use the information we collect to operate our store, provide customer service, improve our shopping experience, and communicate with our customers.
Managing Orders & Store Operations
We process personal information to:
Accept and process payments.
Prepare, fulfill, and deliver purchases.
Handle product returns and exchanges.
Maintain customer accounts and preferences.
Send order confirmations and delivery notifications.
Provide relevant product suggestions.
Improve the functionality of our online store.
Advertising & Marketing
We may use personal information to send promotional emails, provide exclusive offers, personalize shopping experiences, and display relevant advertisements across other websites and platforms.
Fraud Prevention & Security
Information may be processed to confirm identities, identify suspicious transactions, prevent fraudulent activity, protect customer accounts, and maintain the security of our website and payment systems.
Customers are responsible for protecting their account passwords and should not share their login credentials with others.
Customer Support & Communication
We use your information to answer inquiries, resolve concerns, provide order updates, and maintain communication regarding our products and services.
Legal & Business Obligations
We may process or disclose information when necessary to comply with applicable laws, respond to valid legal requests, cooperate with authorities, protect our rights, or enforce our policies.
5. Sharing Your Personal Information
To operate our business and deliver our services, we may share certain information with trusted third parties.
Technology & Service Providers
These may include Shopify, payment processors, fulfillment partners, shipping companies, IT providers, customer service platforms, cloud storage providers, and analytics services.
Advertising & Marketing Partners
We may share information with partners that assist with advertising campaigns, audience measurement, and personalized marketing.
These partners may process information according to their own privacy practices.
Depending on your location, you may have the right to opt out of certain targeted advertising activities.
Services You Choose to Use
When necessary, information may be shared with shipping providers, social media platforms, or third-party services you choose to connect with our website.
Affiliated Businesses
Personal information may be shared with companies under common ownership or control, including parent companies, subsidiaries, or affiliated entities.
Business Transactions & Legal Requirements
We may disclose information in connection with company reorganizations, mergers, acquisitions, insolvency proceedings, legal obligations, or requests from authorized authorities.
Information may also be shared when necessary to protect our interests or enforce our Terms of Service.
6. Shopify & Your Personal Information
Lumdry operates its online store using Shopify's e-commerce platform.
Shopify processes certain information to support store functionality, maintain its services, and improve the shopping experience.
In some circumstances, Shopify may also use information associated with your activity across other stores operating on its platform.
Lumdry is responsible for the personal information we process as part of our business operations, while Shopify maintains responsibility for certain features and services it provides independently.
To learn more about Shopify's privacy practices and available privacy rights, please visit:
https://www.shopify.com/legal/privacy
Your personal information may be transferred to or processed in other countries as part of the operation of our online store and the services provided by Shopify.
7. Third-Party Websites & External Links
Our website may contain links to websites, applications, or services operated by third parties.
Lumdry does not control these external platforms and is not responsible for their privacy practices, security measures, or handling of personal information.
We recommend reviewing the privacy policies of external services before sharing any personal information with them.
If you publicly share information about Lumdry through social media or other online platforms, that information may be visible to other users.
We cannot control how publicly shared information is accessed or used by others.
8. Children's Privacy
Lumdry's website and products are intended for adults.
We do not knowingly collect personal information from individuals under the age of 18 or below the legal age of adulthood in their jurisdiction.
If you are a parent or legal guardian and believe that a minor has provided personal information to us, please contact our support team.
We will take appropriate steps to review the situation and delete the information.
We also do not knowingly sell or share personal information belonging to individuals under the age of 16.
9. Data Security & Retention
Protecting customer information is important to Lumdry.
We use reasonable measures designed to safeguard personal information against unauthorized access, misuse, disclosure, or loss.
However, no online platform, electronic communication method, or data storage system can be guaranteed to be completely secure.
We encourage customers to avoid sharing sensitive information through unsecured communication channels.
Personal information is retained for as long as reasonably necessary to:
Maintain customer accounts.
Process orders and provide services.
Meet legal and regulatory obligations.
Resolve customer complaints or disputes.
Protect our business interests.
Enforce agreements and policies.
When information is no longer needed, it may be deleted or otherwise handled according to applicable requirements.
10. Your Privacy Rights & Choices
Depending on your country, state, or region, you may have certain rights concerning your personal information.
Accessing Your Information
You may request access to the personal information we maintain about you.
Correcting Your Information
You may ask us to update inaccurate or incomplete personal information.
Requesting Deletion
You may request that we delete personal information associated with you, subject to applicable exceptions.
Receiving a Copy of Your Data
Where available, you may request a copy of your personal information in an accessible format.
Opting Out of Data Sales or Targeted Advertising
Depending on your location, you may request that your personal information not be sold or shared for targeted advertising purposes.
Where supported, Global Privacy Control signals are recognized to apply applicable opt-out preferences to the browser and device sending the signal.
Unsubscribing From Marketing Emails
You may stop receiving promotional emails by selecting the unsubscribe option included in our marketing communications.
Please note that important transactional messages, such as order confirmations, shipping notifications, and account-related updates, may still be sent.
Additional Rights for UK & European Customers
Individuals located in the United Kingdom or European jurisdictions may have additional rights, including the ability to:
Object to certain processing activities.
Request restrictions on how personal information is processed.
Withdraw previously provided consent.
Withdrawing consent does not affect processing activities that occurred before the withdrawal.
11. How to Exercise Your Privacy Rights
If you would like to access, update, delete, or otherwise exercise your rights regarding personal information, please contact us at:
For security purposes, we may request additional information to verify your identity before responding to certain requests.
We will review and respond to privacy-related requests within the timeframes required by applicable law.
You may also authorize another individual to submit a request on your behalf, provided that appropriate proof of authorization is supplied.
Lumdry will not discriminate against customers for exercising their privacy rights.
For requests involving information processed independently by Shopify, please refer to Shopify's Privacy Policy:
https://www.shopify.com/legal/privacy
12. Privacy Complaints
If you have concerns about how Lumdry collects, uses, or handles your personal information, we encourage you to contact us first.
Our team will review your concerns and work toward an appropriate resolution.
If you are not satisfied with our response, you may have the right to appeal the decision or submit a complaint to the relevant privacy or data protection authority in your jurisdiction.
13. International Data Transfers
Lumdry works with service providers and technology platforms that may operate in countries outside your place of residence.
As a result, personal information may be transferred, stored, or processed internationally.
Where applicable, transfers involving personal information from the European Economic Area or United Kingdom are carried out using recognized safeguards.
These safeguards may include Standard Contractual Clauses approved by the relevant authorities or transfers to countries recognized as providing an adequate level of data protection.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, business operations, or privacy practices.
Whenever updates are made, the revised policy will be published on this page.
The date displayed at the beginning of this document will be updated to reflect the latest revision.
Where required, we will also provide additional notice regarding significant changes.
We encourage customers to review this page occasionally to remain informed about how their information is handled.
15. Contact Information
If you have questions about this Privacy Policy, your personal information, or our privacy practices, our support team is available to assist you.
Brand: Lumdry
Email: support@lumdry.com
Lumdry acts as the data controller for personal information processed in connection with its business operations, where applicable.