Shipping Policy

At Lumdry, we want your shopping experience to be simple and worry-free. Below you'll find everything you need to know about our shipping process, delivery times, and order tracking.

1. Shipping Destinations & Costs

We offer FREE shipping on all orders of $60 or more to the following countries:


  • United States

  • United Kingdom

  • Canada

  • Australia

  • New Zealand

For orders below $60, shipping fees will be calculated and displayed at checkout.

Currently, we do not offer standard shipping to destinations outside these countries.

If you're located elsewhere and would like to order from Lumdry, please contact us at support@lumdry.com. Our team will be happy to explore possible shipping options.

2. Order Processing & Delivery Times

We do our best to prepare and dispatch orders as quickly as possible.

Processing Time: 1–3 business days after your order is placed.

Shipping Time: 7–10 business days after dispatch.

Total Estimated Delivery Time: 8–13 business days.

These estimates apply to all countries we currently ship to.

Please note that delivery times are estimates and may be affected by holidays, customs procedures, weather conditions, carrier disruptions, or other circumstances beyond our control.

3. Shipping Carriers

We work with established shipping providers to deliver your Lumdry order.

Depending on your location, your package may be handled by:


  • United States: FedEx

  • United Kingdom: Royal Mail or DPD

  • Canada: Canada Post

  • Australia: Australia Post

  • New Zealand: NZ Post

We may occasionally use alternative shipping partners when necessary.

Some orders may arrive in multiple packages. In such cases, each shipment will have its own tracking number.

4. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at support@lumdry.com and include your order number.

Cancellations are only possible if your order has not yet been processed by our warehouse.

Because we begin preparing orders quickly, we encourage you to reach out immediately.

If your order has already been processed, you'll need to wait until it arrives before requesting a return.

Please refer to our Return & Refund Policy for more information.

5. Tracking Your Order

Once your order has shipped, we'll send you a confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available.

An order is considered delivered once the shipping carrier confirms that the package has been delivered to the specified address.

6. Delivery Responsibility & Options

Depending on the shipping carrier, you may be able to arrange alternative delivery options, including:


  • Delivery to a neighbor

  • Delivery on a preferred date

  • Collection from a pickup location

If you choose an alternative delivery arrangement, Lumdry is not responsible for loss or damage resulting from that arrangement.

Once the carrier confirms successful delivery, responsibility for the package transfers to the recipient.

If you refuse delivery or fail to collect your package, you remain responsible for the order and may not qualify for a full refund.

7. Missing or Lost Packages

If your tracking information shows that your order has been delivered but you haven't received it, please first check with your neighbors, building management, or the shipping carrier.

Claims involving packages marked as delivered must be reported within 7 days of delivery confirmation.

Lumdry is not responsible for packages that are lost or stolen after the carrier has confirmed delivery.

If you need assistance locating your shipment, contact us at support@lumdry.com with your order number.

8. Shipping Address Accuracy

Please ensure that your shipping information is complete and accurate before placing your order.

Your address should include:


  • Street address

  • Apartment or unit number, if applicable

  • City and state or province

  • ZIP code or postal code

  • Country

Lumdry is not responsible for unsuccessful deliveries caused by incorrect or incomplete shipping information.

If a package is returned due to an incorrect address, additional shipping charges may apply before it can be resent.

If you choose to ship your order directly to another person, you confirm that you are authorized to use their delivery address.

Once the package has been delivered, the recipient assumes responsibility for it.

9. Need Assistance With Shipping?

We're here to make sure your Lumdry shopping experience is as smooth as possible.

Whether you have questions about delivery times, tracking updates, or the status of your order, our customer support team is ready to assist.

Email: support@lumdry.com

We aim to respond to all inquiries within 24 hours.

Simply include your order number in your message, and we'll help you find the information you need.

Thank you for choosing Lumdry!